Question 1

Why does your NUTRO™ dry dog food look different?

Accepted Answer

The NUTRO™ brand is reintroducing its line of dry dog food products with a new, contemporary look. The reimagined bags represent a bold, simple and modern design that places ingredients at the forefront, making it easy for consumers to know what they are getting in each product.

The brand’s core dry dog food product offering is now NUTRO™ NATURAL CHOICE™ with 19 recipes formulated based on protein choice, breed size and life stage.

Question 2

Have the NUTRO™ dry dog food recipes changed?

Accepted Answer

Yes! Our updated recipes are still crafted with natural ingredients plus vitamins, minerals, and other nutrients and high-quality protein sources like chicken, lamb, beef or venison meal as the #1 ingredient. We also included new ingredients like kale, spinach, garnishes from tomatoes and eggs and more.

Question 3

Why am I still seeing older packaging in some places?

Accepted Answer

It can take time for stores across the country to transition to our new formulas, so it’s perfectly normal to find the packaging you’re used to for several months.

Question 4

Should I transition my dog to NUTRO™ NATURAL CHOICE™?

Accepted Answer

If you're new to NUTRO™ or transitioning to our new formulas, we suggest blending increasing amounts of the new food with the old food over six days. This gives your dog's digestive system time to gradually adjust to the new recipe.

Question 5

What does SO SIMPLE™ mean?

Accepted Answer

NUTRO™ SO SIMPLE™ recipes are crafted with a handful of key ingredient sources plus natural flavors, vitamins, minerals, and other nutrients to make these delicious recipes full of flavor and nutrients.

Question 6

What is NUTRO™ MAX™ dog food?

Accepted Answer

NUTRO™ MAX™ is wholesome, affordable dog food made with natural ingredients plus vitamins, minerals and other nutrients.

Question 7

Can you tell me about the new NUTRO™ Limited Ingredient Diet product line?

Accepted Answer

Our Limited Ingredient Diet product line caters to your dog's sensitivities and is crafted to deliver the nutrition pets need, avoiding ingredients that commonly cause food sensitivities like chicken, beef, dairy, protein or grains. These recipes are also crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients.

Question 8

Can NUTRO™ Crunchy Treats dog treats be used as training treats?

Accepted Answer

Yes! These crunchy treats are less than 5 calories per treat, making them the perfect training treats for rewarding your dog.

Question 9

Why is NUTRO™ out of stock?

Accepted Answer

You may have noticed it’s been a little more difficult to find your favorite NUTRO™ products. We are working diligently to build sustainable solutions that will keep our supply chain healthy for years to come.

We strive to make sure you receive great service while our team works to resolve the supply challenges. Our customer care department has grown to meet your needs. Having trouble finding a product? We are here to help. Call 1-800-833-5330 or contact us contact us through our website. We are happy to assist you.

We appreciate your patience as we work hard to deliver safe and nutritious food that meets your pets’ needs.

Question 10

Why are you expanding the NUTRO™ brand outside of pet specialty stores?

Accepted Answer

Many consumers are looking for premium, natural food and treats for their pets, so we decided to bring a portion of the NUTRO™ line of products to major retailers across the country.

Question 11

Are the NUTRO™ products at major retailers the same quality as what's available at pet specialty stores?

Accepted Answer

Of course! The same NUTRO™ products that are sold in pet specialty stores will be available in major retailers and each product will meet our high-quality standards, regardless of whether they are purchased at a pet specialty store or another major retailer.

Question 12

Where can I find NUTRO™ NATURAL CHOICE™ dry dog food?

Accepted Answer

NUTRO™ NATURAL CHOICE™ dry dog food products are available in-store and online at major retailers such as Amazon, Chewy, Walmart, Target, PetSmart and more.

Question 13

Where can I find NUTRO™ wet cat food cans?

Accepted Answer

Beginning in April 2019, all NUTRO™ wet cat food will be in the PERFECT PORTIONS™ format with (2) servings in every package! Try NUTRO™ wet cat food in a fresh format your cat will love.

Question 14

What makes NUTRO™ ingredients clean?

Accepted Answer

To us, clean is simple, purposeful and trustworthy. This means: We will exclusively source non-GMO ingredients† as close to their native form as possible. We will never add artificial preservatives, flavors or colors. We will not use ingredients like chicken by-product meal, corn, wheat or soy protein and will only use ingredients that serve a precise purpose in each recipe. We will also source our ingredients from trusted farmers and suppliers.

In 2014, we started the process by sourcing non-GMO ingredients† and have continued by introducing rigorous GMO testing processes for the NUTRO™ dry dog and cat food lines.

Today, every recipe in our NUTRO™ and ULTRA™ dog and cat food portfolio meets our high standards. We won't rest until choosing any NUTRO™ product means choosing clean for your pet.

^†Trace amounts may be present due to potential cross-contact during manufacturing.

Question 15

What is the difference between "natural" and "clean"?

Accepted Answer

Our philosophy goes beyond the regulatory definition of "natural." While "natural" pet foods do not allow the use of artificial or synthetic ingredients, they may contain ingredients like corn, wheat, soy and genetically modified ingredients. Our philosophy reinforces our commitment to natural ingredients, purposeful nutrition, and quality and food safety.

Question 16

What is in the Superfood Medley?

Accepted Answer

Our Superfood Medley is a tasty combination of 14 different superfoods including oatmeal, blueberries, pumpkin, kale, flaxseed and more!

Question 17

What proteins are used in the Trio of Proteins?

Accepted Answer

NUTRO™ ULTRA™ contains a blend of three animal proteins from chicken, lamb and salmon, to nourish your pet and support strong muscles and a lean body.

Question 18

How many ingredients are in NUTRO™ Limited Ingredient Diet?

Accepted Answer

Each of our LID recipes is crafted with 10 or fewer key ingredients, plus natural flavors, vitamins, minerals and other nutrients for limitless tail wags.

Question 19

How many ingredients are in NUTRO™ Limited Ingredient Diet loafs?

Accepted Answer

Each Limited Ingredient Diet loaf is made from five or fewer key ingredient sources plus vitamins, minerals and other nutrients.

Question 20

Are NUTRO™ Crunchy Treats dog treats natural?

Accepted Answer

Yes! They are natural plus vitamins, minerals and other nutrients. We've always believed that our food should be naturally nutritious. Over the years, we made the decision to never add artificial preservatives, flavors or colors.

Question 21

How do I store NUTRO™ dog and cat food products?

Accepted Answer

NUTRO™ Wet: Before opening, we recommend storing cans and plastic trays in a cool, dry environment. Once opened, the unused portion should be refrigerated and fed to your pet within three days.

NUTRO™ Dry: Store the bags of food in a cool, dry environment. Once opened, tightly roll down the top of the bag after each feeding. If the food is kept in a storage container, we recommend putting the entire bag in the container. When stored properly, the food will remain fresh until the Best By (BB) date printed on the package.

Question 22

How do I store NUTRO™ PERFECT PORTIONS™ after opening?

Accepted Answer

Once opened, the unused portion should be refrigerated and fed to your cat within three days.

Question 23

Is the NUTRO™ Crunchy Treats packaging resealable?

Accepted Answer

Yes! These treats are packaged in convenient resealable bags to help keep treats fresh.

Question 24

How do I read/where is the "Best By" date on the NUTRO™ package?

Accepted Answer

You will find the Best By (BB) date on the back of NUTRO™ dry food bags, the side of NUTRO™ plastic food trays and the bottom of NUTRO™ wet food cans. Following the letters BB, there's a two-digit month, day and year expiration date. Example: If you see BB 02 21 23, the food should be fed by Feb. 21, 2023.

Question 25

Are there coupons available?

Accepted Answer

Keep an eye on your local Sunday paper, store circulars and the pet food aisle for NUTRO™ dog and cat food coupons. Need another tip? Keep an eye on our website and www.coupons.com. Unfortunately, we don’t have manufacturer’s coupons to send right now.

Question 26

What if my dog doesn’t like NUTRO™ products?

Accepted Answer

All NUTRO™ products are 100% satisfaction guaranteed. If you or your pet aren't satisfied, please hold on to the packaging and your receipt and contact us at 1-800-833-5330.

Question 27

Is NUTRO™ AAFCO approved?

Accepted Answer

Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.

Question 28

Do we specify NATURAL CHOICE™?

Accepted Answer

Yes! All NUTRO™ recipes are carefully formulated to meet the nutritional levels established by the AAFCO Dog Food Nutrient Profiles for the specific life stage.

Question 29

Where is NUTRO™ dog food made?

Accepted Answer

Our headquarters is in Franklin, Tennessee, just outside of Nashville. We have two dry pet food manufacturing facilities for NUTRO™ products located in Henderson, North Carolina, and Victorville, California. We also have wet food manufacturing facilities in Columbus, Ohio; Fort Smith, Arkansas; and North Sioux City, South Dakota, for our cans and trays. Our NUTRO™ SO SIMPLE™ trays are made in Thailand.

Question 30

Are there any safety or quality checks in place for the preparation of NUTRO™ dog food?

Accepted Answer

Yes. We rigorously test to ensure the safety and quality of our pet food. We have quality experts who work on-site to ensure we meet all safety standards and certifications. Additionally, all our facilities are inspected by the Food and Drug Administration (FDA), and we adhere to Good Manufacturing Practices, Good Hygiene Practices and Hazard Analysis and Critical Control Points — all regulated by the FDA.

Question 31

Where does the NUTRO™ brand get its ingredients?

Accepted Answer

We source our ingredients from trusted farmers and suppliers, prepare only in trusted facilities and rigorously test for quality and safety. We travel the world to locate and source the quality ingredients used in our recipes.

Question 32

How do you ensure that you are sourcing non-GMO ingredients^†?

Accepted Answer

NUTRO™ brand has eliminated many ingredients that have GMO variants as we work toward our cat and dog food non-GMO goal. The ingredients used that do have GMO variants are traced from supplier to final product. We also have DNA tested every ingredient used in NUTRO™ dry dog and cat recipes for GMO variants and cross-contamination (excluding MAX™ CAT dry diets).

^†Trace amounts may be present due to potential cross-contact during manufacturing.

Question 33

Do all NUTRO™ factories meet modern standards?

Accepted Answer

100% of our owned NUTRO™ factories meet our corporate Responsible Workplace Standards.

Our operations are regularly assessed by APSCA registered assessors as part of our human rights due diligence in our own operations. This approach rates our sites on child rights, compensation and benefits, discrimination, forced labor, freedom of association, health and well-being, issue reporting and work hours.

We work with our Tier 1 suppliers to outline a Code of Conduct that describes human rights, ethical and environmental expectations of our suppliers, including a prohibition on forced labor.

Question 34

Are NUTRO™ dog food containers recyclable?

Accepted Answer

We want our pets to have long lives. Not our packaging.

All packaging for our canned wet dog food products is 100% recyclable.

Question 35

Are the NUTRO™ PERFECT PORTIONS™ packages recyclable?

Accepted Answer

The plastics trays are a #7 plastic and can be recycled where facilities exist.

Question 36

What does CLEAN SOURCING mean?

Accepted Answer

Our ultimate goal is to partner with suppliers who believe that nourishing pets shouldn’t come at the expense of the planet.

Question 37

What is a Pledge 4 Planet supplier partnership and how does it relate to NUTRO™?

Accepted Answer

In this program, we are committed to engaging key suppliers to set targets and commit to addressing climate impact in their own supply chain. To date, we have seven key NUTRO™ suppliers who have committed to our Pledge 4 Planet program. Our long-term ambition is to mobilize all our suppliers on climate action.

Question 38

What is regenerative agriculture?

Accepted Answer

We source barley for the dry food made in our North Carolina facilities from farmers who use practices that reduce soil disturbance, enhance crop diversity and/or maintain living roots year-round. These actions not only help grow nutrient rich food, but also give back to the earth. Some benefits of these practices may include helping to restore soil health, trapping carbon, increasing biodiversity, reducing the usage of fertilizer and improving water usage efficiency.

Question 39

Does NUTRO™ utilize ZERO WASTE facilities?

Accepted Answer

Our U.S.-owned facilities are zero waste to landfill. This means we don’t put operational waste into landfills where it could lead to water contamination or the generation of excess methane gas emissions.

All our factory waste streams are recycled, composted or, if necessary, incinerated to produce energy that can be utilized during production.

Question 40

Our Response to COVID-19

Accepted Answer

These days, we are all concerned about each and every member of the family, including the four-legged ones. Our friends and expert partners at the Waltham Petcare Science Institute have been working tirelessly for more than 50 years to bring their scientific knowledge to benefit pets all around the world. Together, we are closely monitoring the latest events and scientific insights surrounding coronavirus. Please follow this link to Waltham's latest guidance on how to care for your pet during COVID-19.